Privacy Policy
Effective Date: July 2025This Privacy Policy explains how Last Mile Solutions Limited, a company incorporated and registered in England and Wales with company number 16461576, whose registered office is at 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF (referred to as "we," "us," or "our"), collects, uses, and protects personal data when you use our services. Last Mile Solutions Limited trades under the names Last Mile Consulting and Last Mile Capital.We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What Personal Data Do We Collect?
We collect personal data that you provide to us directly, or that we obtain from publicly available sources or third parties, for the purpose of providing our introduction services. This may include:
Contact Information: Name, job title, email address, phone number of individuals within your business.
Business Information: Company name, company registration number, registered address, trading address, industry, business type, financial information (e.g., turnover, profit, assets, liabilities), funding requirements, details of proposed transactions.
Communication Data: Records of your communications with us (e.g., emails, phone call notes).
Website Usage Data: Information about how you use our website (e.g., IP address, browser type, pages visited) collected via cookies and similar technologies (please see our Cookie Policy for more details).
2. How We Use Your Personal Data (Lawful Basis)
We use your personal data for the following purposes, based on the specified lawful bases under UK GDPR:
To Provide Our Services (Contractual Necessity):
To assess your business's funding requirements.
To identify and facilitate introductions to suitable Lenders within our network.
To communicate with you regarding your inquiry and the introduction process.
To manage our relationship with you as a client.
For Our Legitimate Interests (where these do not override your rights):
To improve our services and website.
To conduct internal business analysis and reporting.
To ensure the security of our systems and prevent fraud.
To comply with our internal policies and procedures, and to enforce our Terms and Conditions.
For Direct Marketing to Businesses: To market our financing and consulting solutions to specific companies in specialist sectors where we have identified a potential need for such services. We conduct this marketing based on our assessment that it is necessary for our legitimate business interests in growing our client base and offering relevant services, and that these interests are not overridden by the fundamental rights and freedoms of the individuals concerned.
To Comply with Legal Obligations:
To maintain accurate records for tax and accounting purposes.
To respond to lawful requests from public authorities.
To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations if applicable.
With Your Consent (where required):
For sending you marketing communications about our services, if you have opted in. You can withdraw your consent at any time.
3. How We Share Your Personal Data
We may share your personal data with the following categories of recipients:
Lenders/Finance Providers: We will share relevant business and contact information with Lenders in our network for the sole purpose of facilitating an introduction for potential commercial finance. We will generally inform you which Lender we are introducing you to.
Service Providers: Third-party service providers who perform functions on our behalf, such as IT support, website hosting, email delivery, and CRM systems. These providers are contractually obligated to protect your data and only use it for the purposes we specify.
Professional Advisers: Our legal, accounting, or other professional advisers, where necessary for the provision of their services to us.
Regulatory and Law Enforcement Bodies: Where required by law, court order, or to cooperate with regulatory investigations.
Successors to Our Business: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
We do not sell your personal data to third parties.
4. International Data Transfers
We store and process your personal data primarily within the UK and the European Economic Area (EEA). If we transfer your personal data outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner's Office, or by transferring to countries deemed to provide an adequate level of protection.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we will retain client records for a period of [e.g., 6 years] after the cessation of our services or the last interaction, to comply with legal obligations and for potential dispute resolution.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data in certain circumstances.
Right to Restriction of Processing: Request that we limit the way we use your personal data.
Right to Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: Object to our processing of your personal data based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below. We may require you to verify your identity before fulfilling your request.
8. Complaints
If you have concerns about how we handle your personal data, please contact us first. We will do our best to resolve your concerns. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Point of Contact:
Last Mile Solutions Limited, 5th Floor, 167 - 169 Great Portland Street, London, W1W 5PF
Email: hello@lastmileconsulting.co.uk